Refund / Return Policy

Please carefully review the following refund/return policy for Valmont Horology. This policy outlines the guidelines and procedures for refunds and returns, ensuring a fair and transparent process for our customers. By purchasing from Valmont Horology, you acknowledge and agree to comply with the terms outlined below:

1. Eligibility for Refunds

1.1. Non-Returnable Items: All goods provided by Valmont Horology are not eligible for trial service. Once the packaging has been removed, goods cannot be returned or refunded unless there is a quality issue.

1.2. Personal Damage and Improper Custody: Valmont Horology does not accept returns or provide refunds for products that have been damaged due to personal reasons, such as self-modifying size, washing, prolonged wear, or improper custody. Normal wear and tear of goods are not considered eligible for return or refund.

1.3. Unauthorized Actions: Goods that have undergone unauthorized repair, misuse, neglect, abuse, accidents, alterations, improper installation, or any damage that compromises the quality of the goods are not eligible for return or refund. Additionally, torn or altered stickers, anti-counterfeit labels, or similar actions will void the eligibility for return or refund.

1.4. Bundled Items: Goods that were purchased as part of a gift set, combined sales offer, or packaged together cannot be partially returned. The entire set must be returned for any possibility of a refund.

2. Return Process

2.1. Refund Application: If you believe you are eligible for a refund due to a quality issue, please provide clear and visible photos or videos highlighting the problem. You can send this documentation via email or WhatsApp for our review. If the refund is approved, the returned product must be packaged securely, using the original packaging if possible. Sufficient packaging material should be used to prevent any damage during transit. Please note that Valmont Horology does not cover return shipping costs. You will be responsible for the shipping fees and should provide the freight payment vouchers to Valmont Horology.

2.2. Verification and Refund Approval: Upon receiving the returned goods, Valmont Horology will inspect the product to verify the reported quality issue. If approved, the refund will be processed within 14 working days. The refund will be credited back to the original payment method used for the purchase or by bank transfer.

3. Additional Conditions

3.1. Product Representation: Please note that the photos and information provided on our website are for reference purposes only. The actual product appearance may vary due to lighting conditions, monitor color settings, or other factors. The physical product prevails in terms of color and appearance.

3.2. Timeframe for Quality Claims: If any quality issues arise with the purchased goods, it is essential to notify Valmont Horology within 24 hours of receiving the product. After this timeframe, returns and refunds for quality issues will not be accepted. Instead, you are encouraged to seek assistance from the original brand warranty for repairs. If the product is no longer under warranty, you may need to cover the repair costs.

3.3. Return Shipping Responsibility: Any damage or loss of goods during the return shipping process, regardless of the reason, is the buyer's responsibility. Valmont Horology will not be liable for any compensation or refund in such cases. All non-quality-related return shipping costs are the buyer's responsibility.

4. Return Requirements

4.1. Complete Return Package: To process a return, please ensure that you retain the original brand box or bag, including all accessories, labels, manuals, and the invoice or delivery courier receipt (if applicable). Failure to include these items or returning damaged or lost packaging may result in the inability to process your return, even within the return period.

5. Final Decision and Changes

5.1. Valmont Horology's Decision: Valmont Horology reserves the right to make the final decision regarding returns and refunds. This includes assessing eligibility, evaluating the provided documentation, and determining the appropriate course of action.

5.2. Policy Changes: Valmont Horology reserves the right to modify or amend this refund policy at any time without prior notice. Any changes will be effective immediately upon publication on our official channels.

By purchasing from Valmont Horology, you acknowledge and agree to the terms and conditions outlined in this refund/return policy.

If you have any questions or require further assistance, please contact us using the information below:

Valmont Horology

Email: admin@aristohk.com

Phone: +852 3689 4000 or +852 5922 1288

Thank you for taking the time to review our Refund/Return Policy.